Dear customers! Online store MS-Keys.com it values all of you without exception, and for this reason, we have tried to develop the most convenient service system with additional warranty obligations on our part. At the moment, the main principles of interaction with customers are based on the following rules:
- Each purchased activation key has a warranty period of 12 months from the date of purchase (unless otherwise specified in its description);
- If the activation key stopped working during the warranty period and this is not due to a violation of the product license agreement and the specified items in the product description, then the non – working key will be replaced with a similar one- working;
- If for some reason, you have deactivated the license key and after checking with us, it turned out that the cause of the problem is on the manufacturer's side and you need to replace the damaged product, but we do not have one, we are always ready to offer You an alternative activation key so that You have only positive emotions from working with us.
What should I do if I have problems?
Don't panic! Do not rush to leave angry reviews wherever possible! Try to contact the support service of this project to solve Your problem as quickly as possible. The site administration is not interested in conducting fraudulent activities, and as a result, we will try to get in touch with You as quickly as possible and replace the activation key that is not working for free with a working one.
Everything you need to do to confirm the warranty case is described below in a few steps:
- Check if your activation key has expired under Warranty;
- Briefly describe the problem to us and send this information to the support service: firstname.lastname@example.org;
- Do not be lazy and attach a screenshot to the message: the key entry window with the key itself, the window after entering the key (with an error), and The computer properties window.
Our project works within the framework of the legislation of the Russian Federation and based on it, we do not have the right to refund money to the client for purchased activation keys for software and game accounts.
Remember that you are also responsible!
Any customer who purchases a license activation key from us automatically accepts the license agreement of the manufacturer of the program or game they use. For this reason, if you:
- Bought an activation key for a version of the program other than the one you have installed – this is your mistake, not ours;
- Completed activation of the purchased call on the number of devices exceeding the permissible limit specified in the product description;
- Placed the purchased key in the public domain and it was used by third parties, which eventually led to its blocking for violation of the license agreement.
In addition, we reserve the right to adjust the above list of items and consider each case on an individual basis, with adjustments to the specific situation
Why do license keys become unusable?
In fact, there are many reasons why a license key can be deactivated for a software or game application, but the most common ones are:
- User errors when using activation and violation of license agreements;
- Incorrectly selected activation key for already installed software;
- Failure on the server side of software companies and game applications.
Despite all the above points, each user should remember that there are always various force majeure situations that do not fit the General structure and are considered individually.
Administration MS-Keys.com we hope for long-term cooperation with each of our clients and will try to do everything possible to make you satisfied with our service!